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The age of free online returns is ending

Source: Jaclyn Peiser, Washington Post (Paid Registration)

Retailers have subtly discouraged multi-size ordering — a process known as bracketing — and returns in general by omitting shipping labels from delivery packages even as they continue to give full refunds when customers brought merchandise back.

Now, they’re showing a bit more candor. Several major chains, including Anthropologie, Zara, H&M, Abercrombie & Fitch and J. Crew charge $4 to $7.50 to restock merchandise or for a return label.

Read Full Article: The age of free online returns is ending


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