Released: December 29, 2022

What to know about Southwest flight refunds and lost luggage

Source: Hannah Sampson & Gabe Hiatt, Washington Post (Paid Registration)

How do I get a refund from Southwest?

The airline has set up a dedicated website for travelers to request a refund: Southwest.com/traveldisruption.

According to the Transportation Department, travelers are entitled to a refund if an airline cancels a flight, no matter the reason, and the customer decides not to travel. Passengers are also owed a refund if a carrier makes a schedule change or has a delay that is considered “significant” and the traveler opts not to take the flight.

According to the airline’s contract of carriage, Southwest will pay for delayed bags to be delivered. The airline will compensate passengers for expenses they experience due to the loss, damage or delay of baggage, up to $3,800.

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