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CA News & Special Reports Archive

2020

March

16
  • Saving for retirement (Spring 2020).
    In this issue of Consumer Action News we address the issue of retirement savings, and feature the results of an online survey we conducted about how people are saving for, and poised for, retirement.
01
  • Consumer Action INSIDER - March 2020.
    The March 2020 issue of the Consumer Action INSIDER explains how taxpayers can avoid falling victim to tax-related identity theft; details how market-rigging by Big Pharma is making medications (including generics) less accessible and affordable for consumers; describes how users can avoid getting hit with cancellation fees when they schedule services through apps; updates readers on the Consumer Financial Protection Bureau's partnership with the U.S. Department of Education (to help student borrowers by resolving lending complaints); and more.

February

03
  • Consumer Action INSIDER - February 2020.
    The February 2020 issue of the Consumer Action INSIDER outlines our new "Get Covered" health insurance education and training module; invites readers to participate in our upcoming webinars on how FinTech can help consumers save money, budget, and more; explains how "spreading the word" can stop the spread of common scams; updates readers on the Consumer Financial Protection Bureau's work and asks the question: "Why isn't it providing financial relief to wronged consumers?"; and more.

January

01
  • Consumer Action INSIDER - January 2020.
    The January 2020 issue of the Consumer Action INSIDER describes our updated Earned Income Tax Credit (EITC) guide, Get Credit for Your Hard Work, which details how low-income workers are eligible for up to $6,557 with the EITC; advises readers of what to do if they're receiving loads of spam emails; describes the various coalition efforts we've recently joined (including one calling on Amtrak to end forced arbitration for passengers); updates readers on the Consumer Financial Protection Bureau; and more.

2019

December

19
  • The benefits of class actions (Winter 2019-2020).
    Class action cases are an important consumer protection tool. While they don’t often provide full compensation to harmed consumers, they play a vital role in promoting fair corporate behavior. In this issue of Consumer Action News we explore how class actions benefit consumers.
02
  • Consumer Action INSIDER - December 2019.
    The December 2019 issue of the Consumer Action INSIDER announces Wells Fargo's funding of Consumer Action's innovative new FinTech initiative to help underserved consumers reach their financial goals; gives an overview of our latest Consumer Action News edition on the prescription drug affordability crisis; informs readers of what action to take if their college has been closed and they still owe student loan debt (particularly if it was a predatory for-profit school); updates readers on the Consumer Financial Protection Bureau's work; and more.

November

01
  • Consumer Action INSIDER - November 2019.
    The November 2019 issue of the Consumer Action INSIDER announces JPMorgan Chase's funding of Consumer Action's innovative new fintech initiative to help underserved consumers reach their financial goals; gives an overview of our National Consumer Empowerment Conference, held in September outside of Chicago (featuring a presentation from CFPB Director Kathy Kraninger); informs readers of what action to take when they believe they're being scammed by a contractor operating on "behalf of" the federal/state Weatherization Assistance Program; updates readers on the Consumer Financial Protection Bureau's work; and more.

September

30
  • Consumer Action INSIDER - October 2019.
    The October 2019 issue of the Consumer Action INSIDER details a partnership between Verizon and Consumer Action to combat the onslaught of robocalls; outlines our involvement in the Insurance Consumer Protection Advisory Council (to identify new ways to reduce insurance fraud); informs readers of what action to take when a landlord will not return their security deposit; lists the newest class action settlements; updates readers on the Consumer Financial Protection Bureau's work; and more.
01
  • Consumer Action INSIDER - September 2019.
    The September 2019 issue of the Consumer Action INSIDER details a FinTech pilot grant program that Consumer Action helped lead, which resulted in participants saving a combined $22,000; reveals what consumers can do when they face TV blackouts due to disputes between pay-TV and programmer companies; lists the newest class action settlements; updates readers on the Consumer Financial Protection Bureau's work; and more.

June

03
  • Consumer Action INSIDER - June 2019.
    The June 2019 edition of the INSIDER updates readers on the Currency Conversions campaign to expand economic inclusion for black women; a Facebook privacy roundtable for advocates; an elderly woman's disturbing encounter with TSA at the airport (and what you can do if you experience bad TSA customer service); and 2019 Consumer Lobby Day in Washington, D.C.

May

28
  • The Robocall Scourge (Spring 2019).
    Robocalling is a huge and growing problem. In this issue of Consumer Action News, we report on why the problem is so pervasive and explain new ways companies, regulators and Congress are trying to address the problem. We also name some services and apps that might help you control the calls.
01
  • Consumer Action INSIDER - May 2019.
    The May issue details how discrimination is still impacting communities of color across the U.S.; important changes to the California LifeLine program; how to cut costly "middlemen" out of vital records requests; and more.

April

  • Consumer Action INSIDER - April 2019.
    The April issue updates readers on the latest in the campaign to end the unfair practice of forced arbitration; what to do when taking your pet to the vet ends up costing you WAY too much; our partnership with the Mexican American Opportunity Foundation; and more.

March

  • Consumer Action INSIDER - March 2019.
    The March issue updates readers on the results of our survey on consumer preferences for paper vs. electronic billing; what to do when you've unsubscribed from an email list, but the emails just keep coming; the problems with PACE home improvement loans; and more!

February

  • Consumer Action INSIDER - February 2019.
    The February issue tells readers what to expect when filing taxes this year under the new tax "cuts"; details how one patient dealt with bad dental care; updates readers on the Consumer Financial Protection Bureau's new director; and more!

January

15
  • Paper or digital? (Winter 2018-2019).
    Paper or digital, that is the question—and the focus of the Winter 2018-2019 issue of Consumer Action News. Companies and government agencies are (in some cases aggressively) switching consumers from paper to electronic communications, but is that what consumers want or need? Read the newsletter to learn about consumers’ rights regarding paper statements, what a Consumer Action survey on the topic revealed, and how groups are pushing back on paperless in support of consumer choice.
01
  • Consumer Action INSIDER - January 2019.
    The January issue features a Hotline Chronicles article on how to best return unwanted holiday gifts; our updated Earned Income Tax Credit (EITC) guide to help you get the biggest refund possible this tax season; our work fighting for immigrant rights; a campaign we've joined to protect consumer access to printed communications; our latest annual report; and more.

2018

December

02
  • Consumer Action INSIDER - December 2018.
    The December issue features a Hotline Chronicles article about a driver who was the victim of predatory towing (and what you can do if this happens to you); Consumer Action's annual National Consumer Empowerment Conference; your rights when dealing with debt collectors (under the Fair Debt Collection Practices Act); and more.

November

01
  • Consumer Action INSIDER - November 2018.
    The November issue features a Hotline Chronicles article about a homeowner incensed with his deceptive termite plan; Consumer Action's 47th anniversary/awards event in Washington, DC; the latest consumer research presented at the FDIC Consumer Research Symposium; and Consumer Action News' edition on airline flyers' rights.

October

  • Airline passenger rights (Fall 2018).
    The increased costs and inconveniences of flying are making air travel more challenging than ever, but informed travelers fare better. The Fall 2018 issue of Consumer Action News explains your airline passenger rights (here in the U.S. as well as in Canada and the EU); compares baggage, ticket change and other airline fees; surveys online third-party booking sites; offers tips for dealing with flight delays and cancellations; asks (and answers) whether travel insurance is worth it; and provides an update on proposed legislation related to airline fees and air traffic control privatization.

September

30
  • Consumer Action INSIDER - October 2018.
    The October issue features a Hotline Chronicles article about recurring credit/debit card charges; Consumer Action's work with the National Endowment for Financial Education to help financial educators evaluate their training programs; our outreach staff's financial and marketplace education efforts across the county; and CFPB Watch and new coalition efforts and class actions.
01
  • Consumer Action INSIDER - September 2018.
    The September issue features a Hotline Chronicles article about credit card surcharges; a Maryland organization that helps strengthen family finances and economic stability; coverage of an event in Washington, DC, looking at the state of financial reform 10 years after the Grand Recession; and CFPB Watch and new class actions.

August

  • Consumer Action INSIDER - August 2018.
    This month's INSIDER updates readers on recent events (including Public Citizen's Affordable Medicines Now conference, the Transatlantic Consumer Dialogue’s annual meeting on the impact of technology on consumers, and the Credit Builders Alliance Training Institute); breaks down the pros and cons of a new California data protection law; tells the tale of a consumer who was charged too much for her out-of-country car rental due to "currency conversion" issues; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

July

  • Consumer Action INSIDER - July 2018.
    This month's INSIDER promotes our new education modules on disaster preparedness for homeowners/rents and on how to evade scammers; tells the tale of a consumer who was given the runaround by his home warranty company when he needed a hot water heater; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

June

  • Consumer Action INSIDER - June 2018.
    This month's INSIDER highlights the 2018 Consumer Lobby Day in Washington, DC; updates you on the latest changes to the California LifeLine discounted phone service program; gives advice on how you can use social media to complain about your customer concerns; and promotes our new Vision Action Center (which outlines the rights of consumers who purchase contact lenses and eyeglasses), among other articles. We also update readers on our latest "coalition efforts" and list the latest lawsuit settlements from our Class Action Database.
 

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